Information Systems N2C2

Job Title: Information Systems N2C2

Work Location: Colorado Springs, CO

Clearance: Current Active Top Secret/SCI eligible

Education: BS/BA; and 5+ years of experience

Experience: 7+ years of experience in lieu of degree

Certification: Security+ CE and Windows 10 Certification, ITIL v3 Foundations (or must be able to obtain within 90 days of hire)

Schedule: Rotating Shift Work

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO18055

Contract Labor Category: Information Systems N2C2

Position Description/ Summary:

• Provide ITIL based Service Desk support to NORAD and USNORTHCOM (N&NC) users
• Follow existing policy and process to ensure user receives quality service resolution on the first call
• Support Request Fulfillment by supporting the installation of standard requests, both on-site and remotely
• Ability to conduct quality customer follow-up on open Incidents and Service Requests
• Perform software installations and upgrades
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
• Ability to speak well and professionally to N&NC users either on the phone or in person
• Develops and promotes standard operating procedures
• Ensure proper security practices are in accordance with established IT policies and procedures
• Ability to show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to completion
• Ability to effectively communicate by phone or in person and handle difficult situations and customers
• Other duties as assigned

Minimum Qualifications:

• Active/current TS+ clearance
• Education: BA/BS or AA with 5 years of experience
• Minimum 5 years of operational IT experience with a degree, 7+ years of experience without a degree
• Current Security+ CE and current Windows 10 Certification, ITIL v3 Foundations (or must be able to obtain within 90 days of hire)
• Must have operational software experience
• Must have operational hardware experience with multi-vendor laptops and workstations, HP Printers, and common workstation peripherals
• Commitment to maintaining the highest standard of customer service with outstanding written and oral communication
• Previous experience supporting a Government and/or Department of Defense customer.
• Experience with USAF/DoD systems a plus.
• Current DOD 8570 Security+ CE and current Windows 10 Certification
• ITILv3 Foundations required (or must be able to obtain within 90 days of hire)

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Information Systems N2C2 Jobs at S4 Inc.