S4 Inc.
  • Huntsville, AL, USA
  • Full Time
  • Secret

Comprehensive benefits package with 401k

Job Title: LOGSA Remedy Administrator, Senior

Location:  Redstone Arsenal

Clearance: Active current Secret clearance

Please note that you must be a US citizen to apply to this job listing

Education: Bachelor's Degree in Information Technology or Information Systems; or 10 years hands-on IT experience with at least 6+ of those years providing Remedy Admin support or equivalent

Certification: DoD 8570 cert, IAT Level II (Security +)

Travel:  Occasional 

Requisition:  AL17010


Job Duties:

Under general direction, responsible for activities related to system administration.

Assigns personnel to various projects, directs their activities, and evaluates their work.

Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization.

Responsible for the installation, maintenance, configuration, and integrity of Remedy software.

Implements operating system enhancements that will improve the reliability and performance of the system.  


Will support the following while also providing network and server support in a Windows environment:


Administration of the Remedy ITSM suite:

  • Incident Management
  • Change Management
  • Problem Management
  • Service Request Management
  • Asset Management
  • Remedy CMDB


Remedy Development and custom configurations:

  • Customizing/troubleshooting Remedy forms, fields, work-flows, processes, templates
  • Customizing/troubleshooting Remedy mail services, mail rules, mail forms, notification rules
  • Building custom reports/searches



  • Must have (6+ years) of hands-on experience with BMC Remedy Administration.
  • Knowledge of Atrium Discovery and Dependency Mapping (ADDM),
  • Experience using ADDM to discover assets on network.
  • Experience with CMDB, specifically knowledge on administering/configuring ADDM and Remedy. Knowledge of ADDM synching with Remedy CMDB, Remedy Asset Normalization and Reconciliation. 
  • Ability to map using ADDM.
  • Must have experience installing/configuring/patching Remedy products
  • Must have Windows server experience
  • Current active Secret clearance
  • Bachelor's Degree in Information Technology or Information Systems; or 10 years hands-on IT experience with at least 6+ of those years providing Remedy Admin support or equivalent
  • Minimum Information Assurance Management (IAT) Level II certification in accordance with DoD

8570.01-Manual (CompTIA Security +)



  • Ability to deal with difficult customers
  • Pleasant demeanor and knowledgeable telephone skills
  • Previous hands on experience in all facets of systems administration/network management


S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history and requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran who is unable or limited in your ability to use or access http://s4inc.iapplicants.com/searchjobs.php  to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com for an accommodation to this process.

S4 Inc.
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