S4 Inc.
  • Colorado Springs, CO, USA
  • Commensurate with experience
  • Full Time
  • TS

Comprehensive benefits package with 401k

Job Title: Service Ops & Stability Lead

Work Location: Colorado Springs, CO

Clearance: Active current Top Secret

Education: MS/MA or BS/BA with 10 years of experience

Certification: IAT Level II, and MCSE are required; VCA-DCV, and MCT Desktop are desired

Schedule: As required

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO18001

Contract Labor Category: System Administrator- Senior


Overview: The NORAD and USNORTHCOM Information Technology Service Management (N2ITSM)  contract supports the full range of NORAD and USNORTHCOM (N-NC) missions to include providing professional, administrative, technical and management support for the N-NC Cyberspace Operations Directorate (N-NC/J6) to support the enterprise information technology (IT) services provided by the N-NC/J6 in support of NORAD and USNORTHCOM (N-NC) missions.  Provide IT services to N-NC based on the industry best practices Information Technology Infrastructure Library (ITIL) framework that allows for high-quality, measurable performance of IT services and meet all N-NC IT requirements through the entire life-cycle of each IT service in all possible operating environments to include: stable day-to-day operations, deployed operations, exercises, and contingencies.


Specific Duties:

  • Support infrastructure operations and manage delivery for DoD IT realtime services based on operational requirements and service agreements
  • Lead a team of professionals dedicated to driving improved performance efficiencies across the IT organization
  • Capable of identifying key performance indicators (KPIs) that capture IT's delivery of business value and provide executive-level reporting in a consistent cadence
  • Knowledge of IT accreditation processes, network security configuration practices and crossdomain solutions
  • Ability to work collaboratively with business stakeholders, end users, enterprise architects and project managers to provide maximum business systems uptime and performance 24x7x365
  • Responsible for day-to-day operational decisions to ensure the availability, quality and security of services vital to mission systems operations, command and control (2) and information sharing
  • Develop and mentor the team to deliver daily support in an ITIL-based services environment
  • Responsible for Circuit Management and Data Center Management


  • ITILv3 Foundations required (or must be able to obtain within 30 days of hire)
  • Commitment to maintaining the highest standard of customer service
  • Outstanding written and oral communication
  • Excellent organization skills
  • Ability to Multi-task and work with minimal supervision
  • Strong negotiation and interpersonal skills
  • Directs, motivates, delegates and empowers staff in the successful performance of their tasks and responsibilities while also encouraging innovative thinking




  • Active current TS clearance
  • MS/MA or BS/BA with 10 years of experience
  • IAT Level II (Security+ce or CASP) and MCSE are required on date of hire
  • Exceptional customer service orientation with an ability to motivate others in a team-oriented, collaborative environment
  • Must possess a strong creative ability to apply IT to solve business problems with automation
  • Superior analytical, technical, and problem-solving abilities


To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employer minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

 If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

S4 Inc.
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