S4 Inc.
  • Colorado Springs, CO, USA
  • Commensurate with experience
  • Full Time
  • TS

Comprehensive benefits package with 401k

Job Title: Transition Service & Support Manager

Work Location: Colorado Springs, CO

Clearance:  Active/current Top Secret Clearance

Education: BS/BA/AA Degree or a HS Diploma/GED and 5-8 years of experience in lieu of degree

Experience: 4-6 years in supervisory role

Certification: Current ITIL Foundations or ability to obtain within 90 days of hire

Travel: No

Salary: Commensurate with experience

Job Listing Number: CO18026

Contract Labor Category: Business Analyst Functional


Specific Duties:

  • Serves as senior subject matter expert associated with content, processes and procedures associated with ERP
  • Defines the detailed requirements, analyzes the business needs, and validates solutions with the client
  • Details requirements through the product development and other functions to support the project team
  • Monitors other business analysts in software development methods and processes and implementation of those methods
  • Evaluates development projects and assists in tailoring the development process to meet the project needs
  • Set and enforce the warranty period quality measures/acceptance criteria and ensure projects are not closed until these have been met
  • Contribute to a high performing and collaborative culture by demonstrating a drive for continuous improvement
  • Ensure effective decommissioning of services that are deemed `end of life` - to confirm the remove of all operational facilities, and redundant equipment, while ensuring any operational dependencies are effectively managed
  • Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders
  • Represent the Logistics team at all meetings to define and implement service acceptance criteria for both new and changing services
  • Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams and 3rd parties to ensure that equipment is properly tracked and recorded
  • Ensure an effective set of performance metrics and service levels are delivered
  • Participate in end to end stakeholder groups to improve the efficiency of future deliveries and processes
  • Identify and manage risks to ensure a successful equipment inventory transition from the Warehouse to the Project team to O&M
  • Be part of the Service Operations function which is responsible for end to end Service Management processes in collaboration with multiple partners and suppliers, across various disciplines including Logistics, Network and IT Operations


 Required Skills:

  • Evaluates development projects and assists in tailoring the development process to meet the project needs
  • Strong understanding of the ITIL Service Lifecycle
  • Knowledge and experience of IT Service Transition with a good understanding of its aims, objectives and processes
  • Ability to demonstrate a working knowledge of Service Design Principles
  • Strong organizational skills and a proven Project Management track record in IT Service Delivery
  • Excellent stakeholder management, interpersonal and communication skills
  • Commitment to maintaining the highest standard of customer service with outstanding written and oral communication



  • Previous experience supporting a Government and/or Department of Defense customer.
  • 4+ years of experience with information assurance, network engineering, or operational support to DoD supporting information operations (desired)
  • Experience preparing and maintaining, metrics, reports, process documentation, customer service support, and training related to property accountability
  • Experience with MS Office Professional to include Outlook, Excel, PowerPoint, Access, Project and Visio.
  • Current ITILv3 Foundations required or must be able to obtain within 90 days of hire
  • ITIL Practitioner/Manager level or equivalent (desired)


To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.


S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times


If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

S4 Inc.
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