S4 Inc.
  • Colorado Springs, CO, USA
  • Commensurate with experience
  • Full Time
  • TS

Comprehensive benefits package with 401k


Job Title: Help Desk Support with TS+

Work Location: Colorado Springs, CO

Clearance: Current Active Top Secret+

Please note that you must be a US citizen to apply to this job posting

Education: BS/BA; and 5+ years of experience

Experience: 7+ years of experience in lieu of degree

Certification: Security+ CE and Windows 10 Certification, ITIL v3 Foundations (or must be able to obtain within 90 days of hire)

Schedule: Rotating Shift Work

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO18103

Contract Labor Category: Information Systems N2C2

 

Position Description/ Summary:

 

  • Provide ITIL based Service Desk support to NORAD and USNORTHCOM (N&NC) users
  • Follow existing policy and process to ensure user receives quality service resolution on the first call
  • Support Request Fulfillment by supporting the installation of standard requests, both on-site and remotely
  • Ability to conduct quality customer follow-up on open Incidents and Service Requests
  • Perform software installations and upgrades
  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
  • Ability to speak well and professionally to N&NC users either on the phone or in person
  • Develops and promotes standard operating procedures
  • Ensure proper security practices are in accordance with established IT policies and procedures
  • Ability to show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to completion
  • Ability to effectively communicate by phone or in person and handle difficult situations and customers
  • Other duties as assigned

 

 

Minimum Qualifications:

  • Active/current TS+ clearance
  • Current DOD 8570 Security+ CE and current Windows 10 Certification
  • ITILv3 Foundations required (or must be able to obtain within 90 days of hire)
  • Education: BA/BS or AA with 5 years of experience
  • Minimum 5 years of operational IT experience with a degree, 7+ years of experience without a degree
  • Must have operational software experience
  • Must have operational hardware experience with multi-vendor laptops and workstations, HP Printers, and common workstation peripherals
  • Commitment to maintaining the highest standard of customer service with outstanding written and oral communication
  • Previous experience supporting a Government and/or Department of Defense customer.
  • Experience with USAF/DoD systems a plus.

 

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

 

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

 

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

 

S4 Inc.
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