S4 Inc.
  • Norfolk, VA, USA
  • Commensurate with experience
  • Full Time
  • Secret

Comprehensive benefits package with 401k

Job Title: Enterprise Service Desk Specialist Jr

Work Location: Norfolk, VA

Clearance: Current active Secret

Please note that you must be a US citizen to apply to this job posting

Education: High school education or equivalent (GED).

Certification:  A+ CE Certification, Network+ CE, or Security+ CE

Schedule: Sunday-Saturday

Salary: Commensurate with experience

Job Listing Number: VA19013

Contract Labor Category: Enterprise Service Desk Specialist Jr


Job Duties:

  • Provides remote support and for computers, printers, mobile devices, and peripherals. Experience with Microsoft Windows OS, versions 10, 8 and 7.
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. Experience with Remote Desktop.
  • Experience with Hardware/Software troubleshooting.
  • Experienced in basic network troubleshooting (TCP IP).
  • Excellent customer service / customer interaction skills.
  • Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
  • Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
  • Experience with IT information assurance and cyber-security.
  • Experience with Active Directory to include account creation/management and File Share permissions management.


  • Superior skills in both written and verbal communication,
  • Experience in customer facing role either remote or face to face,
  • Computer proficiency with applicable software applications,
  • Problem solving skills,
  • Accuracy in data entry


  • Active Secret (or higher) DoD Security Clearance or Interim Clearance.
  • A current A+ CE Certification, Network+ CE, or Security+ CE certification
  • High school education or equivalent (GED)
  • Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education.

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times


If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.


S4 Inc.
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