Business Relations Manager

Job Title: Business Relations Manager

Work Location: Colorado Springs, CO

Clearance: Current Active Secret

Education: Bachelor's Degree, or HS Diploma/GED and 7 years of hands-on job related experience

Experience: Minimum 3-5 years of relevant federal government contracting experience required Certification:  ITIL Intermediate or able to obtain it within 90 days of hire

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO18083

Contract Labor Category: Business Relations Manager (BRM)

Overview:

Building positive relationships with customers as an IT liaison for each department in a DoD environment. A BRM understands all business processes and provides technology guidance to ensure maximum return on investment (ROI) for IT business strategy requirements. A key BRM role is reducing business and IT barriers.

Specific Duties:

• Understand customer needs and develop plans to address them
• Resolve customer concerns quickly and effectively
• Promote high-quality procedures and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Assist in defining priorities both for the company and the customer and align them

Required Skills:

• Technical proficiency in IT systems
• Strong business background
• Knowledge of DoD 8570 requirements

Qualifications:

• Current Active Secret security clearance
• Proven experience as a Relationship Manager for customers/business
• Experience in IT Service Management and Service Delivery
• Knowledge of Customer Relationship Management (CRM) practices
• Experience in IT Operations & Maintenance of complex network service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• ITIL v3 Foundations Certification or able to obtain it within 90 days of hire

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Business Relations Manager Jobs at S4 Inc.