Continual Service Improvement Lead

Job Title: Continual Service Improvement Lead

Work Location: Colorado Springs, CO

Clearance: Current, Active Secret

Education: BS/BA

Experience: 5-8+ years

Certification: ITIL v3 Foundation, CSI Intermediate

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO17030

CLC: ERP Business Analyst Senior

Specific Duties:  

• Ensure operational service gaps are corrected in a timely manner and acceptable to the customer
• Oversee the deployment, monitoring, maintenance, development, documentation and support of high quality, reliable IT systems and services
• Formulate and establish best practices and standards for the enterprise environment that compliments enterprise growth
• Participate in the development of the strategic technology plan, processes and solutions, recommending strategies and processes that support operational effectiveness
• With input from relevant stakeholders, design a Balanced Scorecard that can serve as an internal measuring tool, and an external communications vehicle
• Create and maintain a CSI Register to track initiatives and possible improvements; categorize, identify CSI level of effort, assess benefits, and recommend prioritization
• Ensure staff is aware of CSI duties and coordinate improvement processes with other process and service owners 
• Assists the ITIL Service Delivery Manager in driving Service management best-practice and ITIL process standardization
• Assists the ITIL Service Delivery Manager in identifying and planning for key ITIL process improvement projects
• Conducts Post Resolution Review of critical problems and changes.  Supports to follow up of their activities together with Service Delivery Manager

Qualifications:  

• Active Current, Secret Clearance
• 5-8+ years of experience managing complex and diverse technology operations and teams, with at least 5 years involving delivery of infrastructure design and operational excellence
• Proven experience managing distributed teams and resources where systems availability and quality are a priority
• Demonstrated track record of leading a team where customer experience was a priority
• Advanced interpersonal skills to engage with peers, customers and senior management to achieve excellent partnership and results
• Passion for improving complex operational systems, people, and processes
• Experienced in incident and problem management, root cause analysis, system performance, capacity and availability, release and deployment, operational readiness, capacity/availability management, service analytics and reporting, production governance, triage, application development support, change and configuration management
• Ability to research and troubleshoot IT issues and products and present ideas in business-friendly and user-friendly language
• Highly self-motivated, self-directed, and attentive to detail with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong situational analysis, decision making and critical thinking

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Continual Service Improvement Lead Jobs at S4 Inc.