DAIIS Help Desk

Job Title: DAIIS Help Desk
Location: Ft Belvoir, VA
Education: Associates Degree or higher preferred; or directly related work experience of 4 years may be considered in lieu of a degree
Clearance: Current/Active TS+
Please note that you must be a US citizen to apply to this job listing
Travel: Occasional
Requisition: S4 VA15-012
CLC: DAIIS Help Desk

Job Duties: The successful candidate will support the Dept of Army Intelligence Information System.
Time to Productivity: Mid-level contractor personnel work independently with moderate Government oversight. Provides comprehensive and completed products that may require multiple, minor revisions and/or editing.

Have a working understanding of MOSS 2007 and SharePoint 2010 and remain current on all Microsoft SharePoint upgrades with the intention of assisting in the migration of DAIIS SharePoint services to SharePoint 2010 and other subsequent upgrades.
• Log all SharePoint support services for reference. This log islocated in a shared location, updated regularly and provided to any DAC upon request.
• Frequent support functions include but are not limited to:
o TIER 1 Support - Support is done at the time of the request and is provided 24X7.
 Password unlock/change/reset
 New user account creation
 Site manager contact and site permissions.
 Basic troubleshooting and referrals to Tier 2
o TIER 2 Support - support is initiated within 24 hours of the initial request
 Establish requirements for new site collection requests. Requirements shall be sent to the lead DAC for further action.
 Site collection and web part customization
 Troubleshoot web part errors

Required Skills:
• Requires TS+ security clearance
• Excellent communication and writing skills required.
• Should be skilled in MS Office suite

Qualifications:
• TS+ clearance required
• Advance experience with Microsoft Office applications and SharePoint Portal
• Previous Help Desk or exposure to Intelligence work
• Excellent written and verbal communication skills

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Employment Opportunity Employer, including individuals with a disability and veterans. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran who is unable or limited in your ability to use or access http://s4inc.iapplicants.com/searchjobs.php to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com for an accommodation to this process.

Current Openings for DAIIS Help Desk Jobs at S4 Inc.