Enterprise Service Desk Specialist Jr/Tier I Jobs at S4 Inc.
Sample Enterprise Service Desk Specialist Jr/Tier I Job Description
Enterprise Service Desk Specialist Jr/Tier I
Job Title: Enterprise Service Desk Specialist Jr/Tier I
Work Location: Boise, ID
Clearance: Current active Secret
Please note that you must be a US citizen to apply to this job posting
Education: HS Diploma/GED and 1-3 years of relevant experience
Certification: Current A+ce Certification, Network+ce, or Security+ce.
Schedule: Monday - Friday
Travel: Occasional
Salary: Commensurate with experience
Job Listing Number: ID18001
Contract Labor Category: Service Desk
Job Duties:
- Provides remote support and for computers, printers, mobile devices, and peripherals.
- Experience with Microsoft Windows OS, versions 10, 8 and 7.
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
- Experience with Remote Desktop.
- Experience with Hardware/Software troubleshooting.
- Experienced in basic network troubleshooting (TCP IP).
- Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
- Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
- Experience with IT information assurance and cyber-security.
- Experience with Active Directory to include account creation/management and File Share permissions management.
Experience: The individual must possess:
- Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education
- Valid DoD 8570: A+ce Certification, Network+ce, or Security+ce
Qualifications:
- Current active Secret security clearance
- HS Diploma/GED
- Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education
- Must be IAT Level I certified, IAW DoD 8570 (Network+ or A+ or Security+)
To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.
S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times
If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.
Current Openings for Enterprise Service Desk Specialist Jr/Tier I Jobs at S4 Inc.
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