Hardware Engineer Journeyman

Job Title: Hardware Engineer Journeyman

Work location: Offutt AFB, NE

Clearance: Active current TS+

Please note that you must be a US citizen to apply to this job posting

LCAT: Hardware Engineer Journeyman

Requisition: NE19051

Job Duties:

• Provide phone and desk-side support in a Windows 7/10 environment
• Troubleshoot operating system, application and hardware issues, and install software and drivers.
• Provide Commercial-off-the-Shelf (COTS) applications support to include Internet Explorer, MS Outlook, MS Office, Adobe Reader, IBM Lotus Viewer, Sametime, Java, and PKI technologies.
• Track support provided for customer applications and hardware using BMC Remedy ticketing system. Hardware includes, but is not limited to, desktops, laptops and tablet PC platforms as well as networked and standalone printers/copier/fax machines and smartphones.
• Remotely support customers over the phone, via remote control software and in person Supporting Windows 7/10, Microsoft Office, Defense Enterprise E-mail, Outlook, Internet Explorer, and Mozilla Fire Fox Interface with end users to resolve moderately complex problems concerning system functions reported through an Incident Record

Qualifications:

• Active current Top Secret+ security clearance
• Current Network+ certification or current Security+ certification
• 5-8 years of relative industry experience
• Individual is required to have a proven solid work experience background in customer services, desktop support, and management of technical support teams based on a commensurate level of current support environment.
• In addition, he or she must possess a demonstrated capability for oral and written communications with all levels of management.

Desired Qualifications:

• ITIL v3 Foundation certification desired
• Help Desk experience desired

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employer including disabilities/veterans. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Hardware Engineer Journeyman Jobs at S4 Inc.