Help Desk - AL15-002

Job Title: Help Desk
Work Location: Redstone Arsenal in Huntsville, AL
Shift: Sunday - Thursday, 3rd Shift, 11:30 pm - 7:30 am
Annual Salary: High 20s
Clearance: Active Secret preferred (ability to obtain interim clearance will be considered)
Please note that you must be a US citizen to apply to this job listing
Travel: Occasional
S4 AL15-002

There is an immediate need for a Help Desk position supporting Redstone Arsenal in Huntsville AL. We are looking for individuals who have excellent verbal and written and listening communication skills; are experienced at analyzing and solving customer problems; pay attention to detail and are well organized; are able to function in a fast paced environment; are flexible and open to change; are able to prioritize; and welcome the opportunity to learn new skills.

Specific Duties:
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates

General Knowledge:
• Working knowledge of fundamental operations of relevant software, hardware and other equipment;
• Knowledge of relevant call tracking applications;
• Knowledge and experience of customer service practices;
• Related experience and training with DoD
• Working knowledge of Remedy

Qualifications: Previous experience in the following areas:
• Providing staff support for administrative tasks and projects relative to the
• Desktop, Wide Area Network, Local Area Network and Telephony functions;
• Monitoring problem management database and follows up with assigned personnel
to ensure timely resolution of problems
• Maintaining a central source of information enabling Help Desk staff and support
technicians to recover outages with minimal disruption to expected service levels;
• Invoking problem escalation procedures to coordinate recovery;
• Isolating problem trends and ensures that troubleshooting efforts are completed
for recurring problems until permanent solutions are found

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are proud to be an EEO/Vet/Disabled employer. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran who is unable or limited in your ability to use or access http://s4inc.iapplicants.com/searchjobs.php to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com for an accommodation to this process.

Current Openings for Help Desk AL15 002 Jobs at S4 Inc.