Help Desk - AL16-005

Job Title: Help Desk

Location: Redstone Arsenal in Huntsville, AL

Shift: Day shift working Sunday-Thursday

Education: Bachelor's Degree

Clearance: Active Secret preferred (ability to obtain interim clearance will be considered)

Please note that you must be a US citizen to apply to this job listing

Travel:  Occasional

Requisition: AL16-005

CLC: Help Desk

There is an immediate need for a Help Desk position supporting Redstone Arsenal in Huntsville AL.  We are looking for individuals who have excellent verbal and written and listening communication skills; are experienced at analyzing and solving customer problems; pay attention to detail and are well organized; are able to function in a fast paced environment; are flexible and open to change; are able to prioritize; and welcome the opportunity to learn new skills.

Specific Duties:

        Respond to requests for technical assistance in person, via phone, electronically

        Diagnose and resolve technical hardware and software issues

        Research questions using available information resources

        Advise user on appropriate action

        Follow standard help desk procedures

        Log all help desk interactions

        Administer help desk software

        Redirect problems to appropriate resource

        Identify and escalate situations requiring urgent attention

        Track and route problems and requests and document resolutions

        Prepare activity reports

        Stay current with system information, changes and updates

General Knowledge:

        Working knowledge of fundamental operations of relevant software, hardware and other equipment;

        Knowledge of relevant call tracking applications;

        Knowledge and experience of customer service practices;

        Related experience and training with DoD

        Working knowledge of Remedy

Qualifications: Previous experience in the following areas:

        Providing staff support for administrative tasks and projects relative to the

        Desktop, Wide Area Network, Local Area Network and Telephony functions;

        Monitoring problem management database and follows up with assigned personnel

to ensure timely resolution of problems

        Maintaining a central source of information enabling Help Desk staff and support

technicians to recover outages with minimal disruption to expected service levels;

        Invoking problem escalation procedures to coordinate recovery;

        Isolating problem trends and ensures that troubleshooting efforts are completed

for recurring problems until permanent solutions are found

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history and requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran who is unable or limited in your ability to use or access http://s4inc.iapplicants.com/searchjobs.php  to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com for an accommodation to this process

Current Openings for Help Desk AL16 005 Jobs at S4 Inc.