Help Desk Associate

Job Title: Help Desk

Work Location: Offutt AFB, NE

Work Schedule: Shift work may likely be required

Clearance: Active current Secret and the ability to obtain TS+

Please note that you must be a US citizen to apply to this position

Education: HS Diploma/GED and 2 years of experience

Certification: Current Security+ or must be willing and able to obtain it within 90 day of hire

Travel: Occasional

LCAT: Help Desk Requisition #NE17045

There is an immediate need for a Help Desk position at the Offutt AFB, NE. We are looking an individual who have excellent verbal and written and listening communication skills; are experienced at analyzing and solving customer problems; pay attention to detail and are well organized; are able to function in a fast paced environment; are flexible and open to change; are able to prioritize; and welcome the opportunity to learn new skills.

Specific Duties: Respond to requests for technical assistance in person, via phone, electronically Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Redirect problems to appropriate resource Identify and escalate situations requiring urgent attention Track and route problems and requests and document resolutions Prepare activity reports Stay current with system information, changes and updates

General Knowledge: Working knowledge of fundamental operations of relevant software, hardware and other equipment; Knowledge of relevant call tracking applications; Knowledge and experience of customer service practices; Related experience and training with DoD Working knowledge of Remedy

Qualifications:

• Current active Secret clearance and ability to obtain TS+
• Security+ certification, or willing and able to obtain it within 90 days of hire

Previous experience in the following areas:

• Providing staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephony functions;
• Monitoring problem management database and follows up with assigned personnel to ensure timely resolution of problems
• Maintaining a central source of information enabling Help Desk staff and support technicians to recover outages with minimal disruption to expected service levels;
• Invoking problem escalation procedures to coordinate recovery;
• Isolating problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume. S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Help Desk Associate Jobs at S4 Inc.