Help Desk N2C2 Lead

Job Title: Help Desk N2C2 Lead

Work Location: Colorado Springs, CO

Clearance: Current Top Secret +

Please note that you must be a US citizen to apply to this job posting.

Education: BS/BA; and 3 years of experience

Experience: 5 years of relevant professional experience (or a combination of education, training, and experience)

Certification: Current Security +CE, and current Windows 10 or higher certification, and ITIL v3 Foundations (or must be able to obtain within 90 days of hire)

Schedule: Monday Friday, 7 am to 4 pm (must be willing and able to work outside of these hours)

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO19029

LCAT Help Desk Lead (N2C2)

Position Description/ Summary:

• Provide oversight, scheduling and leadership to a small team of support personnel;
• Provide Service Desk support to NORAD and USNORTHCOM (N&NC) users;
• Support Request Fulfillment by supporting the installation of standard requests, both on-site and remotely;
• Conduct quality customer follow-up on open Incidents and Service Requests;
• Perform software installations and upgrades;
• Ensure proper security practices are in accordance with established IT policies and procedures;
• Show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to completion;
• Skillfully handle difficult situations and customers;
• Additional duties as assigned

Minimum Qualifications:

• Current Top Secret+ clearance
• Current  Security+ CE and current Windows 10 (or higher) certification
• ITILv3 Foundations (or must be able to obtain within 90 days of hire)
• BS/BA; and 3 years of experience, or 5 years of relevant professional experience (or a combination of education, training, and experience)
• Must have operational software experience

• Required to have operational hardware experience with multi-vendor laptops and workstations, HP Printers, and common workstation peripherals
• Previous experience supporting a Government and/or Department of Defense customer
• Willingness to commit to maintaining the highest standard of customer service with outstanding written and oral communication

To apply to this position please go to www.s4inc.com and click on Careers to complete an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Help Desk N2C2 Lead Jobs at S4 Inc.