Help Desk Specialist - Senior

Job Title: Help Desk Specialist

Work Location: Kansas City, MO

Clearance: Current active Secret

Please note that you must be a US citizen to apply to this job posting

Education: High School Diploma or GED

Certification:

1. Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II. (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP)
2. Certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc

Schedule: Monday - Friday

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: MO19002

Contract Labor Category: Help Desk Specialist - Senior

Job Duties:

• Under broad supervision, conduct operations in support of the Service Desk, execute scripts, answer calls, troubleshoot/resolve/and or escalate technical issues, open and close tickets, correlate events and incidents for management of Information Technology (IT) Services.
• Receive and provide tier-1 support for incoming communications (calls, emails, voicemail, and web service request and incident records
• Contractor shall have minimum of three (3) years of customer service experience in an IT environment.
• Three (3) years of customer service experience shall include two (2) years of IT ticketing system experience, plus an understanding of Service Level goals and targets.

Experience:

One (1) year of experience in Remote Desk Takeover tools and usage.

Qualifications:

• Current active Secret security clearance
• Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II. (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP)
• Certification in a process based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma,etc
• High school Diploma or General Equivalency Diploma (GED)

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Help Desk Specialist Senior Jobs at S4 Inc.