Help Desk Specialist

Job Title: Help Desk Specialist

Work Location: Kansas City, MO

Clearance: Current active Secret

Please note that you must be a US citizen to apply to this job posting

Education: HS or GED

Certification: Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II. (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP)

Schedule: Monday - Friday

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: MO19001

Contract Labor Category: Enterprise Service, Desk Specialist Mid

Job Duties:

• Receive and provide tier-1 support for incoming communications (calls, emails, voicemail, and web service request and incident records)
• Provide staffing resources to maintain adequate coverage for 24/7 operations.
• Monitor all ESD service request and incident records and ensure that all ESD tickets are addressed in accordance with USMC ITSM processes and procedures.
• Record announcements via the SvD telephony system message, to include general announcements regarding outages and/or service degradations.
• Monitor network status and availability, utilizing USMC tools, to remain informed on pending incidents to provide proactive support.
• Assist users in the area(s) of password reset, desktop application support (Microsoft Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support.
• Maintain accurate documentation of all transactions within the MCCOG SvD, using the USMC Incident Management (IM) tool, as well as related support team documented procedures, such as the MCCOG SvD Operations manual.
• Execute IM procedures to assist in the identification and resolution of Incidents, to eliminate potential disruptions to MCCOG SvD operations.
• Update the knowledge base of USMC applications, systems, or program interrelationships, to assist with resolution of tickets.
• Execute the USMC ITSM processes directly related to MCCOG SvD activities.

Experience:

One (1) year of experience in Remote Desk Takeover tools and usage.

Qualifications:

• Current active Secret security clearance
• Certified in accordance with DoD 8570.01-M Information Assurance Technician (IAT) Level II. (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP)
• High school Diploma or General Equivalency Diploma (GED)

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Help Desk Specialist Jobs at S4 Inc.