Help Desk Specialist

Job Title: Help Desk Specialist

Work Location: Boise, ID

Clearance: Current active Secret

Please note that you must be a US citizen to apply to this job posting

Education: HS or GED

Certification:  Valid DoD 8570: A+ce Certification,J Network +ce, or Security +ce

Schedule: Monday - Friday

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: Help Desk Specialist

Contract Labor Category: ID19001

Job Duties:

• These positions support the Windows 10 1803 Upgrade.
• Provides remote support and for computers, printers, mobile devices, and peripherals.

Experience:

• Experience with Microsoft Windows OS, versions 10, 8 and 7.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Experience with Remote Desktop. Experience with Hardware/Software troubleshooting.
• Experienced in basic network troubleshooting (TCP IP).
• Excellent customer service / customer interaction skills. Exceptional communication and documentation skills for trouble-shooting and trouble ticket handling.
• Experienced with IT peripheral/Accessory and mobile device support (i.e., printer, scanner, MFDs and mobile device).
• Experience with IT information assurance and cyber-security. Experience with Active Directory to include account creation/management and File Share permissions management.

Qualifications:

• Current active Secret security clearance
• Requires (1-3) years of related experience in information systems, or equivalent combination of experience and college level education.
• Valid DoD 8570: A+ce Certification, Network +ce, or Security +ce.
• Must provide valid certifications.
• High school Diploma or General Equivalency Diploma (GED)

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Help Desk Specialist Jobs at S4 Inc.