Help Desk Support

Job Title: Help Desk Support

Status: Looking for qualified candidates to fill our next available open position

Work Location: Colorado Springs, CO

Clearance: Active current Secret

Please note that you must be a US citizen to apply to this position

Education: BA/BS or AA with 5 years of experience

Certification: Required certifications include Security+ CE and Windows 10

Schedule: Monday-Friday days and 24/7 coverage during exercises and contingency operations

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO18102

LCAT: Help Desk Support

Overview: The NORAD and USNORTHCOM Information Technology Service Management (N2ITSM)  contract supports the full range of NORAD and USNORTHCOM (N-NC) missions to include providing professional, administrative, technical and management support for the N-NC Cyberspace Operations Directorate (N-NC/J6) to support the enterprise information technology (IT) services provided by the N-NC/J6 in support of NORAD and USNORTHCOM (N-NC) missions.  Provide IT services to N-NC based on the industry best practices Information Technology Infrastructure Library (ITIL) framework that allows for high-quality, measurable performance of IT services and meet all N-NC IT requirements through the entire life-cycle of each IT service in all possible operating environments to include: stable day-to-day operations, deployed operations, exercises, and contingencies.

Job Duties:

• Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements;
• Performs software installations and upgrades to operating systems and layered software packages; Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures;
• Monitors and tunes the system to achieve optimum performance levels;
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions;
• Ensures data/media recover-ability by implementing a schedule of system backups and database archive operations;
• Supports media management through internal methods and procedures or through offsite storage and retrieval services;
• Develops and promotes standard operating procedures;
• Other duties as assigned

Qualifications:

• Active current clearance (please note that you must be a US citizen to apply to this job listing)
• Certification: Security+ CE and Windows 10 Desktop Configurations
• Education: BA/BS or AA with 5 years of experience

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com

Current Openings for Help Desk Support Jobs at S4 Inc.