Help Desk Support

Job Title: Help Desk Support

Status: Looking for qualified candidates to fill our next available open position

Work Location: Colorado Springs, CO

Clearance: Active current Secret

Please note that you must be a US citizen to apply to this position

Education: BA/BS or AA with 3 years of experience,

Experience:  5+ years of experience in lieu of degree

Certifications: Security+ CE AND Windows 10 Desktop, A+ CE, or MD-100 or higher

Schedule: Monday-Friday days and 24/7 coverage during exercises and contingency operations

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO18038

LCAT: Help Desk Support

Job Duties:

• Responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements;
• Performs software installations and upgrades to operating systems and layered software packages; Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures;
• Monitors and tunes the system to achieve optimum performance levels;
• Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions;
• Ensures data/media recover-ability by implementing a schedule of system backups and database archive operations;
• Supports media management through internal methods and procedures or through offsite storage and retrieval services;
• Develops and promotes standard operating procedures;
• Other duties as assigned

Qualifications:

• Active Secret clearance

• Current Security+ CE AND Windows 10, A+ CE, MD-100 or higher Certification
• ITIL v3 preferred, but not required
• Minimum 5+ years of operational IT experience without a degree
• Must have operational hardware and software experience with multi-vendor laptops and workstations, HP Printers, and common workstation peripherals

• Commitment to maintaining the highest standard of customer service with outstanding written and oral communication
• Previous experience supporting a Government and/or Department of Defense customer

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employer including disabilities/veterans. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com

Current Openings for Help Desk Support Jobs at S4 Inc.