Help Desk Technician

Job Title: Help Desk Technician

Work Location: Washington DC Office

Clearance: Current Active Top Secret

Education: BS/BA or 6 years of experience without a degree

Experience: Must have 3-5 years of Operational IT experience

Certification: DOD 8570 Security+ CE and Windows 10 and ITILv3 Foundations required (or must be able to obtain within 90 days of hire)

Travel: Occasional

Job Listing Number: DC18016

Contract Labor Category: Service Desk

Specific Duties:

• Provide ITIL based Service Desk support to DoD users
• Follow existing policy and process to ensure user receives quality service resolution on the first call
• Support Request Fulfillment by supporting the installation of standard requests, both on-site and remotely
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures
• Develops and promotes standard operating procedures
• Ensure proper security practices are in accordance with established IT policies and procedures
• Other contract duties as assigned

Required Skills:

• Must have operational software experience with Microsoft Windows 10, Microsoft Active Directory, Server 2012, Microsoft Office Suite

• Must have operational hardware experience with multi-vendor laptops and workstations, HP Printers, Dell, Blackberry's and common workstation peripherals
• Commitment to maintaining the highest standard of customer service with outstanding written and oral communication
• Operational experience with Microsoft Directory Services, CommVault, DNS, DHCP, Microsoft Systems Center, Digital Senders
• Ability to work in the Homeland Defense (HD) environment
• Ability to speak well and professionally to users either on the phone or in person
• Ability to conduct quality customer follow-up on open Incidents and Service Requests, perform software installations and upgrades
• Ability to show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to completion

Qualifications:

• Current/Active TS (SCI Eligible)
• DOD 8570 IAT Level II, Security+ CE and Windows 10 certification
• ITILv3 Foundations required (or must be able to obtain within 90 days of hire)
• Must have 3 to 5 years of operational IT experience
• Microsoft Operating System MCP (Server 2012 or 2016 highly desired)
• Helpdesk Institute (HDI) certification, preferred

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Help Desk Technician Jobs at S4 Inc.