Help Desk Tier 2

Job Title: Help Desk Tier 2

Work Location: Fort Belvoir, VA

Clearance: Active current TS+

Please note that you must be a US citizen to apply to this job posting

Education: Associates Degree in relevant computer-related field or equivalent experience; Bachelor Degree in relevant computer-related field or equivalent tech experience or Equivalent Field of Study: Computer Networking or Engineering is highly desired.

Experience: 2 to 4  years of experience in Help Desk or Customer Service support; troubleshooting and technical support via phone, web based tools, and email

Certification: DoD 8570 IAT level 2 cert (CompTIA Security +)

Travel: On Occasion

Salary: Commensurate with experience

Job Listing Number: VA18005

Contract Labor Category: Service Desk Lead

We are seeking a Help Desk Tier 2 Touch Labor SME in the Washington D.C. area.

Skills & Abilities:

• Experienced with Remedy or similar ticketing systems.
• Good customer service skills such as verbal, interpersonal and written communication
• Basic to general understanding of IT services
• Proficient in using standard computer applications

Qualifications:

• Active current TS+ clearance
• DoD 8570 IAT level 2 cert (CompTIA Security +)
• Associates Degree in relevant computer-related field or equivalent experience; Bachelor Degree in relevant computer-related field or equivalent tech experience or Equivalent Field of Study: Computer Networking or Engineering is highly desired.
• Experience working in DoD system such as JWICS, NIPR, SIPR, or NSANET environments
• Networking and operating systems (Unix/Linux, Windows) certification is desired

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Help Desk Tier 2 Jobs at S4 Inc.