Help Desk

Job Title: Help Desk
Work Location: Redstone Arsenal in Huntsville, AL
Annual Salary: Commensurate with experience
Clearance: Active Secret preferred (ability to obtain interim clearance will be considered)
Schedule: Days to include either Saturday or Sunday
Travel: Occasional
Salary: Low 20s
AL16-003
CLC: Help Desk

There is an immediate need for a Help Desk position supporting Redstone Arsenal in Huntsville AL. We are looking for individuals who have excellent verbal and written and listening communication skills; are experienced at analyzing and solving customer problems; pay attention to detail and are well organized; are able to function in a fast paced environment; are flexible and open to change; are able to prioritize; and welcome the opportunity to learn new skills.

Specific Duties:
• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Administer help desk software
• Redirect problems to appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Prepare activity reports
• Stay current with system information, changes and updates

General Knowledge:
• Working knowledge of fundamental operations of relevant software, hardware and other equipment;
• Knowledge of relevant call tracking applications;
• Knowledge and experience of customer service practices;
• Related experience and training with DoD
• Working knowledge of Remedy

Qualifications: Previous experience in the following areas:
• Providing staff support for administrative tasks and projects relative to the
• Desktop, Wide Area Network, Local Area Network and Telephony functions;
• Monitoring problem management database and follows up with assigned personnel
to ensure timely resolution of problems
• Maintaining a central source of information enabling Help Desk staff and support
technicians to recover outages with minimal disruption to expected service levels;
• Invoking problem escalation procedures to coordinate recovery;
• Isolating problem trends and ensures that troubleshooting efforts are completed
for recurring problems until permanent solutions are found

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume. S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Help Desk Jobs at S4 Inc.