Help Desk

Job Title: Help Desk

Location: Scott AFB, IL

Clearance: Current/Active Secret

Education: Bachelor's Degree is desired; or directly related job experience may be considered in lieu of a degree

Certification: CompTIA A+ or higher

Please note that you must be a US citizen to apply to this job listing

Travel:  Occasional

Requisition: IL16-002

CLC: Help Desk (Tier I)

Job Duties:

        Provide first level support for all end-users.

        Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate.

        Write concise, informative tickets.

        Follow up on all tickets in a timely manner and follow through to resolution.

        Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required.

        Ability to multi-task, prioritize and work under pressure are required.

        Ability to work flexible hours when appropriate.

Required Skills:

        Ability to deal with difficult customers

        Excellent telephone skills (professional and pleasant demeanor)

        Excellent customer service, verbal and written communication skills are a must.

Qualifications:

        Previous call center or help desk experience

        Current CompTIA A+ (or higher) certification

        Active Secret clearance

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history and requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran who is unable or limited in your ability to use or access http://s4inc.iapplicants.com/searchjobs.php  to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com for an accommodation to this process.

Current Openings for Help Desk Jobs at S4 Inc.