Help Desk/Client Support Associate IL19001 Jobs at S4 Inc.
Sample Help Desk/Client Support Associate IL19001 Job Description
Help Desk/Client Support Associate - IL19001
Job Title: Help Desk/Client Support Associate
Location: Scott AFB, IL
Clearance: Current/Active Secret
Please note that you must be a US citizen to apply to this job posting
Education: AS Degree is desired; or directly related job experience may be considered in lieu of a degree
Certification: Current CompTIA Security+ or higher
Please note that you must be a US citizen to apply to this job listing
Travel: Occasional
Requisition: IL19001
CLC: Help Desk (Tier I)
Job Duties:
- Provide first level support for all end-users.
- Troubleshoot and resolve hardware, software and voice/data communication systems issues. Escalate calls when appropriate.
- Write concise, informative tickets.
- Follow up on all tickets in a timely manner and follow through to resolution.
- Experience using ticketing systems, writing technical support documentation and computer proficiency with hardware and software technologies are required.
- Ability to multi-task, prioritize and work under pressure are required.
- Ability to work flexible hours when appropriate.
Required Skills:
- Ability to deal with difficult customers
- Excellent telephone skills (professional and pleasant demeanor)
- Excellent customer service, verbal and written communication skills are a must.
Qualifications:
- Active current Secret security clearance
- Previous call center or help desk experience
- Current CompTIA Security+ (or higher) certification
- Ability to work flexible hours when appropriate.
To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.
S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times
If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.
Current Openings for Help Desk/Client Support Associate IL19001 Jobs at S4 Inc.
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