ITIL Problem Manager

Job Title: ITIL Problem Manager

Work Location: Fort Huachuca, AZ

Security Clearance: Active/current Secret

Please note that you must be a US citizet to apply to the job posting

Education: BS in CS or an Information Technology Engineering

Certifications: Must have current MCITP: EA, and IAT Level III Baseline Certifications, IAT Level II Baseline Certification: Security+ or higher; ITIL Foundation Certification IT Services Management

Required Experience: 5+ years' experience in the same or similar operations working in a technical environment with 2+ years in a lead position

LCAT: ITIL Problem Manager

Requisition: AZ18002

Serves as the ITIL Problem Lead manages the root cause review process with impacted lines of services, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues. Additionally, this position is responsible for:

• Governing the process including
• Corrective Action Reviews
• Action Items
• Known Errors
• Failed Changes, requiring root cause.

Follow the process to define a problem, determine its root cause and implement a solution, eliminating future customer impacts and the risk of recurrence. This position is a critical role in the overall organizational Problem Management function: integrates and understands several other key ITIL process areas to include Incident, Change, and Event. The Problem Lead manages the root cause review process with impacted lines of services, ensuring that quality and in-depth root cause reviews and improvement actions are developed as soon as reasonably possible for high impact outages or for recurring issues. Additionally, is responsible for governing the process, which includes, Corrective Action Reviews, Action Items, Known Errors, and Failed Changes, requiring root cause.

• Proven ability to properly prioritize and execute tasks with multiple competing priorities.
• Ability to lead technical conversations with various support groups.
• Sensitivity and urgency in dealing with Critical business incidents/concerns
• Excellent communication and presentations skills.

Qualifications:

• Active/current Secret clearance
• BS in CS or an Information Technology Engineering
• Current MCITP: EA, and IAT Level III Baseline Certifications, IAT Level II Baseline Certification: Security+ or higher; ITIL Foundation Certification IT Services Management
• 5+ years' experience in the same or similar operations working in a technical environment with 2+ years in a lead position
• Knowledge of ITIL Incident, Problem and Change management process areas
• Experience working in a DoD enterprise network environment
• Working knowledge of networks and delivery paradigms

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com

Current Openings for ITIL Problem Manager Jobs at S4 Inc.