Program Manager VA18003 Jobs at S4 Inc.
Sample Program Manager VA18003 Job Description
Program Manager - VA18003
Job Title: Program Manager
Work Location: Fort Belvoir, VA
Clearance: Active current TS+
Please note that you must be a US citizen to apply to this job posting
Education: Bachelor's Degree in relevant computer-related field or equivalent tech experience or equivalent field of study: Computer Networking or Engineering. Master's Degree is highly desired.
Experience: 3-5 years of experience in Help Desk or Customer Service support; troubleshooting and technical support via phone, web based tools, and email
Certification: Must be certified at DoD 8570, IAT Level II (any of the following meet the requirement):
CCNA-Security, GICSP, GSEC, CompTIA Security+ CE, SSCP
Travel: On Occasion
Salary: Commensurate with experience
Job Listing Number: VA18003
Contract Labor Category: Program Manager
We are seeking a Program Manager for the Help Desk and will function as a Tier 3 Advanced SME in the Washington D.C. area.
Skills & Abilities:
- Experienced with Remedy or similar ticketing systems.
- Good customer service skills such as verbal, interpersonal and written communication
- Ability to interact with senior leadership
- Ability to provide technical support to staff on complex IT issues
- Working knowledge of networks and the interdependencies between networks and the desktop and other user platforms
- Good leadership and motivation skills in order to help lead and drive a very busy Helpdesk
- Experience in process of maintaining and improving quality of the Helpdesk function by participating in the appraisal system, and the Training and Development Plan of staff
- Represent helpdesk team in cross-functional meetings/reviews
- Ability to run weekly metric reports to distribute to the government
Qualifications:
- Active current TS+ clearance
- Must be certified at DoD 8570, IAT Level II
- A+, Network+ certifications is a plus with networking and operating systems (Unix/Linux, Windows)
- Bachelor's Degree in relevant computer-related field or equivalent tech experience or equivalent field of study: Computer Networking or Engineering
- Experience working in DoD system such as JWICS, NIPR, SIPR, or NSANET environments
- Experience with Remedy or similar ticketing systems
- Demonstrable experience of utilizing and applying sound business analysis skills
- DoD 8570 IAT level II certifications required with networking and operating systems (Unix/Linux, Windows)
To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.
S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off. We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program. If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times
If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.
Current Openings for Program Manager VA18003 Jobs at S4 Inc.
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