Remedy Administrator

Job Title: Remedy Administrator

Work Location: Quantico VA
Annual Salary: Commensurate with experience
Clearance: Secret

Please note that you must be a US citizen to apply to this job listing

Certification: Desired: CISSP or CASP (DoD 8570 IAT Level III), will consider Security + and must have Remedy related certification

Education: Associate's degree; Bachelor's degree in IT-related field desired; or five years of job related experience within the last five years in lieu of a degree
S4 VA14-005

CLC: Remedy Administrator

BMC Remedy has been designated as the IT Service Management platform for the client, the USMC.  The client environment supports three instances of this product. One of the systems is for the legacy unclassified network, one for the new unclassified network, and one for the classified network.  These systems support not only the local command personnel but the entire client enterprise, with a projected customer base of 255,000 users. The BMC Remedy platforms are comprised of integrated application modules to include BMC Atrium CMDB, BMC Service Request Management, and BMC Remedy Service Desk: Incident Management, Problem Management, BMC Remedy Change Management, BMC Remedy Release Management, BMC Service Level Management, BMC Remedy Asset Configuration Management, BMC Knowledge Management, and BMC Business Analytics.

Specific Duties: The individual in this position will provide the following Remedy services for the Application Development team for both the unclassified and classified systems:

Tier 1 - Remedy Administration

Provide user account administration for entire USMC Remedy Enterprise System. (Creation/Change/De-activation). Provide triage first line support of entire USMC Remedy Enterprise System user base.

Tier 2 - Remedy Administration

Provide second line support of entire USMC Remedy Enterprise System user base for advanced issues un-resolvable by Tier 1 Remedy Administrators.

Perform changes to the USMC Remedy Enterprise.

Develop reports in both Crystal and BMC Business Analytics.

Required Skills:

• Excellent communication and writing skills required;
• Professional series certification in one technology (e.g. MCSE, MCITP, VCDX);
• IAT 2 Security + working toward CISSP/CASP), ultimately need IAT Level 3 certification;
• 5 Years related experience supporting Remedy administrator;
• ITIL V3 must be obtained within 30 days of employment;
• Experience with BMC Atrium CMDB, BMC Service Request Management, BMC Remedy Service Desk: Incident Management, Problem Management;
• Experience with BMC Remedy Change Management, BMC Remedy Release Management, BMC Service Level Management, BMC Remedy Asset Configuration Management, BMC Knowledge Management, and BMC Business Analytics is desired

Qualifications:

• Secret clearance required;
• Advanced experience with Microsoft Office applications and SharePoint Portal;
• Previous all sources intelligence experience;
• Excellent written and verbal communications skills 

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are proud to be an EEO/Vet/Disabled employer. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.

If you are an individual with a disability or a disabled veteran who is unable or limited in your ability to use or access http://s4inc.iapplicants.com/searchjobs.php  to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com for an accommodation to this process.

Current Openings for Remedy Administrator Jobs at S4 Inc.