Rich Media Service Lead

Job Title: Rich Media Service Lead

Work Location: Colorado Springs, CO

Clearance: Active/current DoD TS+

Education: BS/BA/MS/MA/PhD; or HS Diploma or equivalent; number of years of experience in lieu of degree

Experience: 10 years

Certification: CVE or equivalent, IAT II

Schedule: If other than Monday Friday day shift

Travel: Occasional

Salary: Commensurate with experience

Job Listing Number: CO18004

Contract Labor Category: Network Support Tech - Senior

Overview: (This section is not required.  If anything it can make the posting longer and more difficult to post.)

Specific Duties:

• Monitors and responds to complex technical problems utilizing a variety of VTC, to include Polycom, Collaboration hardware and software testing tools and techniques
• Provides primary interface with contractor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
• May provide network server support
• Requires extensive knowledge of PC/network communications hardware/software in a multi-protocol environment, and network management software
• May function as lead job providing guidance and training for less experienced technicians.
• Manage team of tier 1 & tier 2 VTC technicians including personnel evaluations, timecard tracking, and tasking of day-to-day duties.
• Work with Vendors to evaluate and report on new communications technologies to enhance capabilities of the VTC infrastructure and Conference rooms.
• Maintain on call duty phone to ensure Rich Media service coverage as required by contract
• Manage ticket system queue to ensure all open requests are being completed according to contract requirements.

Skills:  

• Commitment to maintaining the highest standard of customer service with outstanding written and oral communication
• Previous experience supporting a Government and/or Department of Defense customer.

Qualifications:

• Active/current DoD TS+ clearance
• Polycom CVE or equivalent, IAT II
• Network Certification (Desired)

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Rich Media Service Lead Jobs at S4 Inc.