Service Desk Lead

Job Title: Service Desk Lead

Work Location: Fort Belvoir, VA

Clearance: Active current TS+

Please note that you must be a US citizen to apply to this job posting

Education: Bachelor's Degree in relevant computer-related field or equivalent tech experience or equivalent field of study: Computer Networking or Engineering.  Master's Degree is highly desired.

Experience: 3-5 years of experience in Help Desk or Customer Service support; troubleshooting and technical support via phone, web based tools, and email

Certification: Must be certified at DoD 8570, IAT Level II (any of the following meet the requirement):

CCNA-Security, GICSP, GSEC, CompTIA Security+ CE, SSCP with networking and operating systems (Unix/Linux, Windows)

Travel: On Occasion

Salary: Commensurate with experience

Job Listing Number: VA18002

Contract Labor Category: Service Desk Lead

We are seeking a Help Desk Shift Leader who is willing and able to work all 3 shifts as a Tier 3 Advanced SME in the Washington D.C. area.

Skills & Abilities:

• Experienced with Remedy or similar ticketing systems.
• Must be willing and able to work day, swing, or midnight shifts
• Good customer service skills such as verbal, interpersonal and written communication
• Ability to interact with senior leadership
• Ability to provide technical support to staff on complex IT issues
• Working knowledge of networks and the interdependencies between networks and the desktop and other user platforms
• Good leadership and motivation skills in order to help lead and drive a very busy Helpdesk
• Experience in process of maintaining and improving quality of the Helpdesk function by participating in the appraisal system, and the Training and Development Plan of staff
• Represent helpdesk team in cross-functional meetings/reviews
• Ability to run weekly metric reports to distribute to the government

Qualifications:

• Active current TS+ clearance
• Must be certified at DoD 8570, IAT Level II with network and operating systems (Unix/Linux, Windows)
• Bachelor's Degree in relevant computer-related field or equivalent tech experience or equivalent field of study: Computer Networking or Engineering
• Experience working in DoD system such as JWICS, NIPR, SIPR, or NSANET environments
• Experience with Remedy or similar ticketing systems
• Demonstrable experience of utilizing and applying sound business analysis skills
• DoD 8570 IAT level II certifications required with networking and operating systems (Unix/Linux, Windows)

To apply to this position please go to www.s4inc.com and click on Careers to complete and an employment application and to upload your resume.

S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k), and universal time off.  We are an Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity. S4 participates in the E-Verify employment verification program.  If you are looking for a challenging and rewarding position, then we invite you to submit your resume including salary history/requirements.  Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times

If you are an individual with a disability or a disabled veteran, and need a reasonable accommodation to apply to a position, please contact Michelle Sweeney, HR Manager, by phone at (781) 273-1600 or by email at accommodation@s4inc.com.

Current Openings for Service Desk Lead Jobs at S4 Inc.